Return & Replacement Policy

1. Eligibility for Return or Replacement

A return or replacement request will be accepted only if all of the following conditions are met:

• The request is submitted within 03 days from the confirmed delivery date.
• The product is unused, unwashed, unaltered, and undamaged after delivery.
• All original tags, packaging, labels, and accessories are intact and untampered.
• Any complimentary or promotional item received must also be returned.
• The claim is supported with clear images/videos and order reference details.
• The product passes formal inspection and verification by the Cosmica Global quality team.

2. Valid Reasons (Accepted)

Requests are accepted only for the following verified reasons:

• Product is damaged at the time of delivery.
• Product is defective.
• Incorrect product was delivered.
• Product does not match the approved specification.
• Confirmed manufacturing error (wrong design, incorrect print, material mismatch).
• Size mismatch (only if the item differs from the invoice/order).

3. Invalid Reasons (Not Accepted)

Returns or refunds will not be accepted for:

• Change of mind, preference, or expectation.
• Minor color or texture variations inherent to manufacturing.
• Damage caused after delivery.
• Incorrect size selection by the customer.
• Delays caused by logistics providers or customs.
• Orders produced correctly according to approved samples.
• Claims made after the allowed time window (3 days).

4. How to Submit a Request

All claims must be submitted within 03 days of delivery through our official channels. Your request must include the Order Number, a clear description of the issue, and high-resolution photos/videos.

* Unauthorized returns sent without prior approval will not be accepted.

5. Inspection & Decision

All returned items or evidence undergo structured inspection. If the claim is verified, we will either arrange a replacement or approve a refund. If rejected, the product may be returned at the sender’s cost.

Warning: Any attempt to submit false claims, swapped items, altered products, or misleading evidence will permanently void return rights and may result in service refusal.

6. Refund Policy

• Refunds are processed only after inspection approval.
• Replacement takes priority where feasible.
• Refunds exclude logistics, customs, sampling, and service fees unless contractually agreed.
• Refunds are issued only to the original payment method.
• Approved refunds are normally processed within 7–10 working days.